Troubleshooting and FAQs

Sump Pumps & Battery Backups

My Battery Backup system is alarming, what do I do?

First note which red lights are lit up. Then locate the gray square button at the top center of the unit. You need to press that quickly for 1 second. You need to press it hard enough to hear the pump cycle on and reset. If you have not heard the pump cycle on, you have not pressed it hard enough. If you hold the button too long (5 secs) it will only silence it for 24hrs and alarm again. If the alarm does not come back, you are all set, if the same alarm continues to come on, please call the office for service. Note: When the power is out, the alarm will continue to go off telling you that there is no a/c power, you can do the 24 hr silence until the power returns at which point you will need to reset it.

Do you service sump pumps installed by others?

Yes, we do. Rescon is not responsible for the equipment warranty or any issues with the discharge line installed by others.

How long does the battery for a battery backup system last?

These batteries are meant to last up to 8hrs continuous. Our pumps do not run continuously, so the time will depend on how often your pump is pumping. If it isn’t going off too frequently, it may last longer and if it is pumping frequently, it may last less. We recommend that if you lose power frequently, it will be helpful to have two batteries.

Is there any discount for pre-paying for my annual service?

Yes, please see our service plan sheet for details of our 1, 3, and 5 year plans.

What is the warranty for your primary and battery backup pumps?

The pumps come with manufacturer warranties ranging between 18 months to 5 years depending on the pump you choose.

What is the warranty on the batteries?

The batteries come with a one year manufacturer warranty.

Why do I need to service my sump pump annually?

The sump pump either as a part of a subfloor drainage system or by itself is a mechanical device and requires service. The pumps come with a manufacturer’s warranty, but if you continue to do service annually from the date of install, Rescon will extend the warranty for each year serviced.

More FAQs and Information Regarding Our Basement Systems, Solutions and Services

Basement Drainage Systems

Can you do this work in the wintertime?

Yes, the only thing we can’t do is the buried discharge line. We will return in the spring once the ground has thawed and bury this.

How do I prepare my home/basement for your crew?

We ask that you clear an area of 5 feet away from the walls or area where we are working. If need, we can help move heavy appliances that may be difficult for you to move. If you have any household items that are important to you, make sure they are covered. We use the wet saw cutting method to remove concrete and while this method dramatically decreases the amount of dust, it is inevitable that there will still be residual dust.
In wintertime, we ask that you clear a path to from the driveway or street to your bulkhead and or basement entrance. The cleared path should be a minimum of 3 ft. wide. Clearing this path will help us make sure our client’s homes stay as dry, clean and neat as possible during the installation process.

What is your cancellation policy?

If you need to cancel an installation, please contact us as soon as possible. Cancellations made 14 days prior to your scheduled date will be refunded in full. Cancellations made within 14 days may be subject to cancellation fees.

“We have been a Rescon client for several years. Yesterday, we noticed a problem with the sump pump. Dillon, an excellent technician, was at our house and had the failed pump replaced within about an hour. Good people, and good customer service.”

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“Rescon was amazing! They were extremely clean and efficient. Dillon and his team explained every step of the process, were very courteous, and for such a nosy, messy, dirty job made us feel like they were barely even there. Chris, the owner, came to the job site and once again made sure we were happy. It was also great to see him interact with his team, give guidance, and be helpful rather than just shout orders. Overall a great experience!”

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