Troubleshooting & FAQs

The only way water would come up through this seam would be if the system was clogged. We do not rely on the bond to stop the water; we rely on our drainage system.

Yes, the only thing we can’t do is the buried discharge line.  We will return in the spring once the ground has thawed and bury this.

To properly install our drainage system you must remove at least the bottom 2-3’ of wall to expose the floor wall joint. If you are installing this system then chances are you are having a water issue and there is already damage to the sill plate and bottom part of the wall that should be removed anyway.

New concrete does not bond to old concrete without the use of a bonding agent. The bond between the new and old concrete has minimal effect on the longevity of the patch. Thickness, concrete quality, proper mix, placement and finishing techniques are more important factors and are all strictly controlled by our crew.

Yes, it comes with a limited-lifetime transferrable warranty.

We ask that you clear an area of 5 feet away from the walls or area where we are working. We can help move heavy appliances that are too much for you. If you have items that are important to you, make sure they are covered. Although we use the wet saw cutting method of removing concrete which dramatically decreases the amount of dust, there is still some dust. Also, during the winter we ask that you clear a path to from the driveway or street to your bulkhead/basement entrance. The path should be a minimum of 3 ft. wide. This is done to make sure our client’s homes stay as clean and neat as possible during the installation process.

Yes, it is normal for concrete to shrink as it dries and form small cracks. This will not affect the way the system functions.

If you need to cancel an installation, please contact us as soon as possible. Cancellations made 14 days prior to your scheduled date will be refunded in full. Cancellations made within 14 days may be subject to cancellation fees.

We use wet saw cutting to remove the concrete. This gives the job a clean neat line and decreases the amount of dust created during the removal process.

No, we use a high pressure injection system that is not recommended for these types of structures.

No, but we can use a technique called routing and sealing. This process is designed more for aesthetic purposes and not for waterproofing. If you are getting water up through floor cracks, you most likely have a problem with hydrostatic pressure from the water under the floor and will need a drainage system.

Yes, they come with a 10 year transferrable warranty that you will receive when full payment is processed.

The straws you are seeing are injection ports used to inject the material into the wall crack. After 48 hours these can be removed using a hammer and a chisel or flat head screw drive. They can just be knocked out without it affecting the injection in any way.

We use either epoxy or urethane grout depending on the situation.

Yes, we do.  Rescon is not responsible for the equipment warranty or any issues with the discharge line installed by others.

These batteries are meant to last up to 8hrs continuous.  Our pumps do not run continuously, so the time will depend on how often your pump is pumping.  If it isn’t going off too frequently, it may last longer and if it is pumping frequently, it may last less.  We recommend that if you lose power frequently, it will be helpful to have two batteries.

Yes, please see our service plan sheet for details of our 1, 3, and 5 year plans.

First note which red lights are lit up.  Then locate the gray square button at the top center of the unit.  You need to press that quickly for 1 second.  You need to press it hard enough to hear the pump cycle on and reset.  If you have not heard the pump cycle on, you have not pressed it hard enough.  If you hold the button too long (5 secs) it will only silence it for 24hrs and alarm again.  If the alarm does not come back, you are all set, if the same alarm continues to come on, please call the office for service.  Note: When the power is out, the alarm will continue to go off telling you that there is no a/c power, you can do the 24 hr silence until the power returns at which point you will need to reset  it.

The pumps come with manufacturer warranties ranging between 18mos to 5 years depending on the pump you choose.

The batteries come with a one year manufacturer warranty.