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FAQs

Basement Drainage Systems

Can water pass through this seam?

The only way water would come up through this seam would be if the system was clogged. We do not rely on the bond to stop the water; we rely on our drainage system.

Can you do this work in the Winter time?

Yes, the only thing we can’t do is the buried discharge line. We will return in the spring once the ground has thawed and bury this.

Do I have to remove my finished walls to install your drainage system?

To properly install our drainage system you must remove at least the bottom 2-3’ of wall to expose the floor wall joint. If you are installing this system then chances are you are having a water issue and there is already damage to the sill plate and bottom part of the wall that should be removed anyway.

Does the straight edge bond with the new concrete?

New concrete does not bond to old concrete without the use of a bonding agent. The bond between the new and old concrete has minimal effect on the longevity of the patch. Thickness, concrete quality, proper mix, placement and finishing techniques are more important factors and are all strictly controlled by our crew.

Does this system come with a warranty?

Yes, it comes with a limited-lifetime transferrable warranty.

How do I prepare my home/basement for your crew?

We ask that you clear an area of 5 feet away from the walls or area where we are working. We can help move heavy appliances that are too much for you. If you have items that are important to you, make sure they are covered. Although we use the wet saw cutting method of removing concrete which dramatically decreases the amount of dust, there is still some dust. Also, during the winter we ask that you clear a path to from the driveway or street to your bulkhead/basement entrance. The path should be a minimum of 3 ft. wide. This is done to make sure our client’s homes stay as clean and neat as possible during the installation process.

My concrete is dry and I notice cracking in it, is this normal?

Yes, it is normal for concrete to shrink as it dries and form small cracks. This will not affect the way the system functions.

What is your cancellation policy?

If you need to cancel an installation, please contact us as soon as possible. Cancellations made 14 days prior to your scheduled date will be refunded in full. Cancellations made within 14 days may be subject to cancellation fees.

What method do you use to remove the concrete?

We use wet saw cutting to remove the concrete. This gives the job a clean neat line and decreases the amount of dust created during the removal process.

When can I put stuff on the new concrete you poured?

Concrete reaches full strength in 28 days
Foot Traffic 24 hours
Light Storage 72hours
Heavy Equipment 7 days

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Can Rescon inject cinderblock or stone foundations?

No, these type of foundations can not be injected, we do have different avenues to recommend if your are looking to control the water infiltration.

Can Rescon inject cracks while they are still wet or actively leaking?

If a crack is wet, the injection process is determined on site by the technician as to whether or not we can inject the crack. If a crack is actively leaking a large amount of water, we will ask to reschedule the injection until the water infiltration has stopped.

Do I need to cover my belonging and utilities in my basement during the cutting or injection process?

Rescon uses a wet saw for cutting which eliminates a large amount of dust. There is still a minimal amount of dust. We would suggest that you cover your belongings if you would feel more comfortable, but it is not necessary. During the injection process, we do use suction for the dust but again, there is still minimal amounts.

Do you perform free basement evaluations?

There is no charge for Rescon to come to your home and do an evaluation of your basement.

Does Rescon offer financing?

Rescon does have financing options available.

Does Rescon work with Property Management companies?

Yes, Rescon works closely with several Property Management companies throughout Massachusetts and New Hampshire.

How long does a basement evaluation take?

We like to ask for 30-90 minutes to properly investigate the issue you are having and that any and all questions are answered thoroughly.

How long has Rescon Basement Solutions been in business?

Rescon Basement Solutions was started in 1996.

If I need to cancel, what is the cancellation policy?

If you need to cancel for any reason please contact us as soon as possible.
Cancellations made 14 days prior to your scheduled date will be refunded in full.
Cancellations made within 14 days may be subject to cancellation fees.

Is my Warranty transferrable if I sell my home?

Yes, Rescon warranties stay with the home for the life of the home.

Is Rescon Basement Solutions a franchise?

No, Rescon is privately owned and operated.

Once my basement system is installed, is there a warranty?

Yes, Rescon does offer warranties on basement systems and foundation wall injections.

What type of payments does Rescon accept?

Rescon accepts most major credit cards, checks and cash.

Foundation Crack Repairs

Can you inject block or stone walls?

No, we use a high pressure injection system that is not recommended for these types of structures.

Can you inject floor cracks?

No, but we can use a technique called routing and sealing. This process is designed more for aesthetic purposes and not for waterproofing. If you are getting water up through floor cracks, you most likely have a problem with hydrostatic pressure from the water under the floor and will need a drainage system.

Do your injections come with a warranty?

Yes, they come with a 10 year transferrable warranty that you will receive when full payment is processed.

I had an injection done and there are little straw things sticking out of the wall, can I remove these?

The straws you are seeing are injection ports used to inject the material into the wall crack. After 48 hours these can be removed using a hammer and a chisel or flat head screw drive. They can just be knocked out without it affecting the injection in any way.

What material do you use to inject wall cracks?

We use either epoxy or urethane grout depending on the situation.

Sump Pumps/Battery Backup systems

Do you service sump pumps installed by others?

Yes, we do. Rescon is not responsible for the equipment warranty or any issues with the discharge line installed by others.

How long does the battery for a battery backup system last?

These batteries are meant to last up to 8hrs continuous. Our pumps do not run continuously, so the time will depend on how often your pump is pumping. If it isn’t going off too frequently, it may last longer and if it is pumping frequently, it may last less. We recommend that if you lose power frequently, it will be helpful to have two batteries.

Is there any discount for pre-paying for my annual service?

Yes, please see our service plan sheet for details of our 1, 3, and 5 year plans.

My Battery Backup system is alarming, what do I do?

First note which red lights are lit up. Then locate the gray square button at the top center of the unit. You need to press that quickly for 1 second. You need to press it hard enough to hear the pump cycle on and reset. If you have not heard the pump cycle on, you have not pressed it hard enough. If you hold the button too long (5 secs) it will only silence it for 24hrs and alarm again. If the alarm does not come back, you are all set, if the same alarm continues to come on, please call the office for service. Note: When the power is out, the alarm will continue to go off telling you that there is no a/c power, you can do the 24 hr silence until the power returns at which point you will need to reset it.

What is the warranty for your primary and battery backup pumps?

The pumps come with manufacturer warranties ranging between 18mos to 5 years depending on the pump you choose.

What is the warranty on the batteries?

The batteries come with a one year manufacturer warranty.

Why do I need to service my sump pump annually?

The sump pump either as a part of a subfloor drainage system or by itself is a mechanical device and requires service. The pumps come with a manufacturer’s warranty, but if you continue to do service annually from the date of install, Rescon will extend the warranty for each year serviced.