Yes, the only thing we can’t do is the buried discharge line. We will return in the spring once the ground has thawed and bury this.

To properly install our basement drainage system, you must remove at least the bottom 2-3’ of wall to expose the floor wall joint.
If you are installing this system and having a water issue, it is likely that there is already damage to the sill plate and to the bottom part of the wall; this should be removed anyway.

Our systems come with a limited-lifetime transferable warranty.

We ask that you clear an area of 5 feet away from the walls or area where we are working. If need, we can help move heavy appliances that may be difficult for you to move.

If you have any household items that are important to you, make sure they are covered. We use the wet saw cutting method to remove concrete and while this method dramatically decreases the amount of dust, it is inevitable that there will still be residual dust.

In wintertime, we ask that you clear a path from the driveway or street to your bulkhead and or basement entrance. The cleared path should be a minimum of 3 ft. wide. Clearing this path will help us make sure our client’s homes stay as dry, clean and neat as possible during the installation process.

Yes, it is normal for concrete to shrink as it dries and form small cracks. This will not affect the way the system functions.

If you need to cancel an evaluation appointment or a project installation, please contact us as soon as possible. Cancellations made 14 days prior to your scheduled date will be refunded in full. Cancellations made within 14 days may be subject to cancellation fees.

We use wet saw cutting to remove the concrete. This gives the job a clean neat line and decreases the amount of dust created during the removal process.

Concrete reaches full strength in 28 days but here are our recomendations regarding when you can use the concrete

Foot Traffic – 24 hours
Light Storage – 72hours
Heavy Equipment – 7 days

Yes, we do. Rescon is not responsible for the equipment warranty or any issues with the discharge line installed by others.

These batteries are meant to last up to 8hrs continuous. Our pumps do not run continuously, so the time will depend on how often your pump is pumping. If it isn’t going off too frequently, it may last longer and if it is pumping frequently, it may last less. We recommend that if you lose power frequently, it will be helpful to have two batteries.

First note which red lights are lit up. Then locate the gray square button at the top center of the unit. You need to press that quickly for 1 second. You need to press it hard enough to hear the pump cycle on and reset. If you have not heard the pump cycle on, you have not pressed it hard enough. If you hold the button too long (5 secs) it will only silence it for 24hrs and alarm again. If the alarm does not come back, you are all set, if the same alarm continues to come on, please call the office for service. Note: When the power is out, the alarm will continue to go off telling you that there is no a/c power, you can do the 24 hr silence until the power returns at which point you will need to reset it.

The sump pump either as a part of a subfloor drainage system or by itself is a mechanical device and requires service. The pumps come with a manufacturer’s warranty, but if you continue to do service annually from the date of install, Rescon will extend the warranty for each year serviced.

Yes, please see our service plan sheet for details of our 1, 3, and 5 year plans.

Rescon does not charge homeowners for a basement evaluation. Our basement evaluations are zero cost and no-obligation.

Yes, Rescon works closely with several Property Management companies throughout Massachusetts and New Hampshire.

30-90 minutes: We like to ask for 30-90 minutes to properly assess any issue you may be having and to get an idea of what a finishing project will entail. We also want to be sure that that any and all of your questions are answered thoroughly.

If you need to cancel an evaluation appointment or project install for any reason, please contact us as soon as possible. Cancellations of projects made 14 days prior to your scheduled project start date will be refunded in full. Cancellations made within 14 days may be subject to cancellation fees. For more information regarding our cancellation policies and our terms and conditions, please visit our “Waterproofing T&C” and “Basement Finishing T&C” pages

We have been in business since 1996 and are proud to be celebrating our 20th Anniversary this 2016.

Yes, we offer financing for a variety of basement projects. Please speak to our client representative or your project manager about financing options.

We accept all forms of credit cards, check and cash.

Rescon does offer warranties on basement systems and certain types of work that we perform

Yes, Rescon warranties stay with the home for the life of the home.

The pumps come with manufacturer warranties ranging between 18mos to 5 years depending on the pump you choose.

The batteries come with a one year manufacturer warranty.

Yes, crack injection work comes with a 10 year transferable warranty that you will receive when full payment is processed.

No, we use a high pressure injection system that is not recommended for these types of structures.

No, but we can use a technique called routing and sealing. This process is designed more for aesthetic purposes and not for waterproofing. If you are getting water up through floor cracks, you most likely have a problem with hydrostatic pressure from the water under the floor and will need a drainage system.

The straws you are seeing are injection ports used to inject the material into the wall crack. After 48 hours these can be removed using a hammer and a chisel or flat head screw drive. They can just be knocked out without it affecting the injection in any way.

We use either epoxy or urethane grout depending on the situation.